NCT02001129

Improving Follow-Up Adherence in a Primary Eye Care Setting

Improving Follow-Up Adherence in a Primary Eye Care Setting: A Prospective, Randomized Controlled Trial

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 100 (actual)
• Sponsor: Wills Eye · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

Detailed description

The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Conditions

• Eye Diseases

Interventions

Type	Name	Description
BEHAVIORAL	Automated Telephone System	Participants receive automated reminder phone calls.
BEHAVIORAL	Personalized Telephone Call	Participants receive reminder phone calls by study staff.
BEHAVIORAL	Usual Care	Participants receive a standard reminder letter in the mail.

Timeline

• Start date: 2013-08-01
• Primary completion: 2014-02-01
• Completion: 2014-08-01
• First posted: 2013-12-04
• Last updated: 2016-11-29

Locations

1 site across 1 country: United States