NCT07448649

Chatbot-Assisted Advance Care Planning Education for Family Members

Messaging-and-chatbot-assisted Nursing Consultation to Empower Family Members of Residents Living in Nursing Homes on Advance Care Planning (ChatACP)

• Status: Not Yet Recruiting
• Phase: N/A
• Study type: Interventional
• Enrollment: 60 (estimated)
• Sponsor: The University of Hong Kong · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

The goal of this clinical trial is to learn if a messaging and chatbot program, called ChatACP, helps family members of people living in nursing homes take part in advance care planning. The main questions this study aims to answer are: * Does ChatACP help family members feel more ready to talk about future medical and personal care with their loved one? * Does ChatACP help family members take part in advance care planning activities, such as having care discussions or completing planning documents? * Is ChatACP easy to use and acceptable for family members? Researchers will compare ChatACP to standard self-learning materials about advance care planning to see which approach works better. Participants will: * Receive short daily messages with pictures or videos about advance care planning and access to a chatbot specialized in ACP for 10 days * Complete surveys at the start of the study, after the program ends, and again 3 months later * Take part in an interview to share their experience with the program

Conditions

• Advance Care Planning

Interventions

Type	Name	Description
BEHAVIORAL	ChatACP - Messaging- and-Chatbot Assisted Nursing Consultation	The ChatACP for family members encompassed a digital education component and a care provider engagement component. The digital education component includes 10-day messages of ACP infographics, video clips, and a chatbot with specific content for ACP. The care provider engagement component includes one nurse-led telephone consultation.
BEHAVIORAL	ACP self- learning handout (Hong Kong Hospital Authority ACP education material)	Participants in the control group will be provided with self-learning ACP education material created by the Hong Kong Hospital Authority for public education.

Timeline

• Start date: 2026-06-30
• Primary completion: 2028-06-30
• Completion: 2028-06-30
• First posted: 2026-03-04
• Last updated: 2026-03-04