NCT06841081

Super-Supporters - Virtual Care Technology Navigators

Super-Supporters - Specially Trained Staff to Facilitate Virtual Care for Vulnerable Patients and Family Caregivers: A Real-world Implementation and Evaluation Across North and South Carolina

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 1,111 (actual)
• Sponsor: Wake Forest University Health Sciences · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

The Super-Supporter Program is designed to provide pre-visit support to patients who are at risk of not being able to participate in Virtual Care modalities (specifically, Clinical Video Visits). Patient technology navigators (Super-Supporters) will reach out before video visits and help the patient connect more easily and successfully with their providers in Virtual Care appointments.

Detailed description

The Super Supporter Technology Navigator Program was designed to support patients, across the health system, to connect more easily and successfully with their providers in Virtual Care appointments. Super Supporters call patients in advance of Virtual Care appointments to remind them of their appointment, ensure that they have a device on which to conduct the appointment, set up the device for a successful Virtual Care appointment, help them set up and log into their patient portal account, and practice connecting with their provider using a practice virtual video visit. This research study is designed to determine differences in connection rate, patient reported health, patient access and responses to a healthcare climate questionnaire by comparing those helped by a Super Supporter and those supported by an Enhanced Usual Care program.

Conditions

• Telemedicine

Interventions

Type	Name	Description
OTHER	Enhanced Usual Care	Offer written instructions to the patient and refer the patient to their clinical team if they have unresolved issues.
OTHER	Super Supporter Support	Assist and troubleshoot with the patient including a practice video visit.

Timeline

• Start date: 2021-11-01
• Primary completion: 2024-06-07
• Completion: 2025-01-21
• First posted: 2025-02-24
• Last updated: 2025-03-03

Locations

2 sites across 1 country: United States