NCT06535347

Nudging High-acuity Emergency Department Patients to Schedule a Follow-up Visit

Nudging High-acuity Emergency Department Patients to Schedule a Follow-up Visit With a Primary Care Provider or Specialist Following Discharge to Decrease Emergency Department Utilization

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 6,814 (actual)
• Sponsor: Geisinger Clinic · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

The goal of this campaign is to reduce unnecessary emergency department (ED) visits by encouraging patients with high acuity visits to follow up with an appropriate primary care provider (PCP) or specialist and therefore obtain appropriate care outside of the ED. In this campaign, patients will be assigned to receive or not receive outreach following ED discharge that is aligned with the goal. Outreach will occur via a text message and information added to the patient's after visit summary, and will include a contact number to schedule and hyperlink to allow self-scheduling. The study will assess whether ED use differs across patients in different outreach conditions. It will also examine whether patients followed through on the calls to action in the messages differently across conditions.

Detailed description

Enrollment will conclude when either 7500 participants have been enrolled or after 120 days, whichever occurs first.

Conditions

• Emergency Service, Hospital

Interventions

Type	Name	Description
BEHAVIORAL	Information about scheduling a follow-up appointment	Text message(s) will be sent following discharge from the emergency department, along with an after visit summary.

Timeline

• Start date: 2024-08-09
• Primary completion: 2025-04-06
• Completion: 2025-04-06
• First posted: 2024-08-02
• Last updated: 2025-06-05

Locations

1 site across 1 country: United States