NCT06454019

Phone Outreach Nudges Among Individuals Losing Medicaid Coverage

Evaluating Impact of Outreach Nudges Among Individuals Losing Medicaid Coverage in California

• Status: Enrolling By Invitation
• Phase: N/A
• Study type: Interventional
• Enrollment: 60,045 (estimated)
• Sponsor: Covered California · Other Government
• Sex: All
• Age: —
• Healthy volunteers: Not accepted

Summary

In May 2023, Covered California, California's ACA marketplace, implemented its automatic enrollment program for individuals losing Medicaid coverage, as defined by Senate Bill 260. If individuals are found eligible for subsidized marketplace coverage, individuals will be automatically enrolled in the lowest cost silver plan available to them, but individuals must still take action to confirm their plan or pay their first month's premium. To identify whether the phone outreach is the effective outreach strategy to increase take-up in this population, Covered California implemented this intervention. The results of this evaluation will inform operational and budgeting decisions.

Conditions

• Behavioral Economics
• Health Insurance

Interventions

Type	Name	Description
BEHAVIORAL	Phone Outreach	Phone outreach to individuals losing Medicaid and auto-enrolled into Covered California plan to nudge them to act
BEHAVIORAL	Standard Notice	Standard notification letter without phone outreach to individuals losing Medicaid and auto-enrolled into Covered California plan to nudge them to act

Timeline

• Start date: 2023-08-01
• Primary completion: 2024-09-01
• Completion: 2024-11-01
• First posted: 2024-06-12
• Last updated: 2024-06-12

Locations

1 site across 1 country: United States