NCT06383715

Congitive Behavioral Therapy Workshop for Content Moderators

Acceptability and Feasibility of a Congitive Behavioral Therapy Workshop for Content Moderators: a Pilot Study

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 12 (actual)
• Sponsor: Universidad Europea de Valencia · Academic / Other
• Sex: All
• Age: 18 Years – 65 Years
• Healthy volunteers: Accepted

Summary

Professional content moderators play a critical role in preventing Internet users from being exposed to more sensitive content. However, recent literature has shown that this work places content moderators at increased risk for several psychological outcomes, including intrusive thoughts and vicarious stress trauma. This pilot study will assess the acceptability and feasibility of a brief (4-session) cognitive-behavioral workshop to reduce these risks.

Detailed description

The growing amount of user-generated content is forcing companies to hire more and more content moderators (CMs). There is ample empirical evidence that exposure to the trauma of others at work affects well-being and mental health , and research focused on CMs suggests that they experience similar effects as other professionals. This includes an increased risk of developing syndromes such as secondary posttraumatic stress, vicarious trauma, and burnout. Recent literature, although limited, indicates that CMs are already using coping strategies such as creating boundaries between work and personal life, although they expressed a preference for individual therapy with specialized professionals. However, this initial work points to the need for technology companies to develop prevention programs based on preventing exposure to traumatic content (. Therefore, a CBT workshop consisting of four 90-minute group sessions was designed specifically to prevent work-related consequences in a small sample of content moderators. The workshop will have a cognitive-behavioral orientation, which has been shown to be more effective for posttraumatic symptoms. Psychological distress, PTSD symptoms, job satisfaction, and coping strategies will be measured before and after the intervention to assess the feasibility of the workshop.

Conditions

• Work-Related Condition
• Work-Related Stress Disorder

Interventions

Type	Name	Description
BEHAVIORAL	Cognitive-Behavioral Therapy Workshop for Content Moderators	This 4-session group workshop is based on the principles of Cognitive Behavioral Therapy. It consists of four sessions: 1. Presentation. Scientific evidence of psychological consequences on content moderatos. Psicoeducation on the effects of vicarious trauma exposure. 2. Presentation of the cognitive model. Identification/operationalization of thoughts. Discussion of possible irrational thoughts. 3. Psychoeducation of emotions and their adaptive function. Behavioral strategies of emotions: exposure therapies and behavioral activation. 4. The role of social support. Strategies for appropriate work and sleep hygiene. Strategies for maintaining gains. Farewell.

Timeline

• Start date: 2024-05-01
• Primary completion: 2024-06-01
• Completion: 2024-08-01
• First posted: 2024-04-25
• Last updated: 2024-12-09

Locations

1 site across 1 country: Spain