NCT06350266

Informing Low-acuity Emergency Department Patients of Non-emergent Resources

Informing Low-acuity Emergency Department Patients of Non-emergent Healthcare Resources Following Discharge to Decrease Emergency Department Utilization

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 6,242 (actual)
• Sponsor: Geisinger Clinic · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED)/encourage patients with high acuity visits to follow up with an appropriate Geisinger provider. In this campaign, patients will be assigned to receive or not receive outreach following ED discharge that is aligned with the goal. Outreach will occur via a text message, as well as information added to the patient's after visit summary, and will includecalls to action to see their Geisinger CMSL PCP either in person or virtually. The study will assess whether ED use differs across patients in different outreach conditions. It will also examine whether patients follow through on the message-specific calls to action in the messages differently across conditions.

Conditions

• Emergency Service, Hospital

Interventions

Type	Name	Description
BEHAVIORAL	Information about healthcare resources	Text messages will be sent following discharge from the emergency department; text may also be modified in the (online and/or printed) discharge summary packet.

Timeline

• Start date: 2024-04-25
• Primary completion: 2024-12-27
• Completion: 2024-12-27
• First posted: 2024-04-05
• Last updated: 2025-01-09

Locations

1 site across 1 country: United States