NCT06299384

The Use of Voice-Based AI in 988 Crisis Counseling

Voice-Based AI to Scale Evaluation of Crisis Counseling in 988 Rollout

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 81 (actual)
• Sponsor: Lyssn.io, Inc. · Industry
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

Effective training requires repeated opportunities for skills practice with performance-based feedback, which is challenging to provide at scale. This research study focuses on developing an AI-based, coding and feedback tool ("LyssnCrisis") for implementation in a nationally utilized crisis call center, training counselors (call-takers) in suicide risk assessment skills, and evaluating LyssnCrisis to improve services and client outcomes. This research study's goal is to maximize the human capacity of call-takers to help assess their callers for risk of suicidality, and thus, a core aspect of the current research is developing a novel training process that supports human call-taker capacities.

Conditions

• Suicide
• Suicide and Self-harm

Interventions

Type	Name	Description
OTHER	LyssnCrisis	LyssnCrisis is an AI-based coding and feedback tool for implementation in crisis counseling settings, training counselors (call-takers) in suicide risk assessment skills.

Timeline

• Start date: 2024-04-02
• Primary completion: 2025-09-05
• Completion: 2025-10-31
• First posted: 2024-03-07
• Last updated: 2026-04-06

Locations

1 site across 1 country: United States