NCT06111001

NHS Staff Digital Wellbeing Via AirEmail

Single Cohort Pilot Study With NHS Staff to Investigate the Impact on Their Ability to Manage Work Email, Improve Email Productivity, and Digital Wellbeing Before and After Use of the AirEmail v1 Digital Tool in Outlook

• Status: Unknown
• Phase: N/A
• Study type: Interventional
• Enrollment: 172 (estimated)
• Sponsor: AirEmail Holdings Limited · Industry
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

The goal of this "digital health intervention" study is to test a novel email management tool called "AirEmail" (version 1, or v1) for its impact on improving key aspects of healthcare email management. The main questions it aims to answer are: * What are the effects of technostress in staff employed by the National Health Service (NHS)? * Can the AirEmail digital tool improve email productivity? * Can the AirEmail digital tool improve participant digital wellbeing? Participants will use AirEmail for a period of 4 weeks as part of their routine management of healthcare email. This active use period will be preceded and followed by 2 weeks of an "observational mode" in which email use data is collected. Researchers will compare participants in the active study group with participants in the contemporary observational group to see if the volume and patterns of email communications have been affected by external factors or AirEmail use.

Detailed description

The NHS DigiWell study is a Before and After Study of a "digital health intervention" testing a novel digital email management tool called "AirEmail" for its impact on improving key aspects of healthcare email management. AirEmail is a Microsoft 365 Outlook registered add-in, a software programme extending the capabilities of, and automating tasks in, Microsoft Outlook. The study aims to determine the overall effect of the AirEmail Digital Tool over a period of 4 weeks on NHS staff email productivity and digital wellbeing. The active use period will be preceded by 2 weeks of "observational mode" in which email use data will be collected and 2 weeks in which participants will complete induction training. There will be further 2 weeks of "observational mode" following the active period. Email use statistics data will also be collected from a contemporary observational group for a 10 weeks coinciding with the time period in which active group participants complete the study.

Conditions

• Communication Research
• Technostress
• Work Related Stress
• Burnout, Professional
• Well-Being, Psychological

Interventions

Type	Name	Description
OTHER	Email use data collection	Participants will initiate the AirEmail v1 Digital Tool. Non-identifiable email use data will be collected.
OTHER	AirEmail Tips and Tricks training	Participants will watch the "AirEmail Tips and Tricks" training videos ahead of using the AirEmail v1 Digital Tool
OTHER	AirEmail v1 Digital Tool use	Participants will use the AirEmail v1 Digital Tool features as part of their routine email management in NHSmail, the NHS's Microsoft 365 Outlook platform.

Timeline

• Start date: 2023-07-11
• Primary completion: 2023-12-11
• Completion: 2023-12-11
• First posted: 2023-11-01
• Last updated: 2023-11-01

Locations

1 site across 1 country: United Kingdom