NCT06108037

DHL Survey on Generative AI for MyChart Messaging

Duke Health Listens Survey on Generative Artificial Intelligence (AI) for MyChart Messaging

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 1,454 (actual)
• Sponsor: Duke University · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

The purpose of this study is to understand how patients feel about the use of computer programs to create responses when they send electronic messages to their doctors.

Detailed description

* The investigators will create short surveys online to ask patients how they feel about using computer programs that create messages in their medical records. * The surveys will show fictional situations where patients ask questions and get answers from either real people or computer programs, with or without a disclosure about how the response was written. * The investigators will ask the people taking the survey to share what they think about these situations using tools like rating scales, comparison scales, or written responses. * If patients want to, they can provide their contact information to be part of future discussion groups. Participants do not have to give any personal information to complete the survey.

Conditions

• Communication

Interventions

Type	Name	Description
BEHAVIORAL	Generative AI for electronic communication and disclosure	We will use a large language model such as GPT 3.5 to automatically generate responses to fictional messages to a physician. We will disclose whether the message was generated using this technology or not. There are 3 clinical scenarios and 6 pairs of human/AI response and human disclosure/AI disclosure/not disclosed that will test patient attitudes toward this technology.

Timeline

• Start date: 2023-10-31
• Primary completion: 2023-12-11
• Completion: 2023-12-11
• First posted: 2023-10-30
• Last updated: 2023-12-13

Locations

1 site across 1 country: United States