NCT05835908

Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France

• Status: Completed
• Phase: —
• Study type: Observational
• Enrollment: 100 (actual)
• Sponsor: Groupe Hospitalier de la Region de Mulhouse et Sud Alsace · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: —

Summary

The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility.

Detailed description

Conduct of research: Patients who contacted the emergency call center and were referred to an unscheduled care center in the Haut-Rhin will be contacted by mail in the first instance. Ten to fifteen days after the call to the emergency call center, the investigator will contact the patient by phone, during which he/she will ask for the patient's oral consent to participate in the research and collect follow-up data using a standardized questionnaire. If the investigator is unable to reach the patient, further attempts will be made to call the patient up to 30 days after the initial call. If there is no response after this time, patients will not be included the study.

Conditions

• Unscheduled Care

Interventions

Type	Name	Description
OTHER	Phone questionnaire	Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted.

Timeline

• Start date: 2023-05-17
• Primary completion: 2023-06-13
• Completion: 2023-06-13
• First posted: 2023-04-28
• Last updated: 2025-11-20

Locations

1 site across 1 country: France