NCT05787548

Reducing Emergency Department Utilization With an After Visit Summary Nudge Toward Alternative Care Options

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 239,841 (actual)
• Sponsor: Geisinger Clinic · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

Decreasing utilization of the Emergency Department (ED) is a priority for the system. Often, ED visits can be avoided if patients contact Geisinger first to get appropriate direction for their concern or are otherwise better informed about reasons to visit the ED vs. urgent care or primary care facilities. The study team is working to reduce ED utilization by including additional information in adult outpatient After Visit Summaries (AVSs). The study will involve will involve A/B testing different AVS versions, including 1) a version that encourages patients to contact Geisinger via different contact methods, 2) a version that includes a map to the patient's closest ConvenientCare location and accompanying information about ConvenientCare, and 3) a version that includes a self-triage guide. A control group will receive the current standard AVS. Analysis results will be assessed to determine which version is most effective at reducing ED use.

Conditions

• Behavior, Health

Interventions

Type	Name	Description
BEHAVIORAL	Contact information	Information on how to contact Geisinger if the patient needs care
BEHAVIORAL	Urgent care map	A map of the patient's nearest Geisinger urgent care location, with information about urgent care
BEHAVIORAL	Self-triage chart	A chart demonstrating what to do in response to several common conditions where the patient might be compelled to visit the ED

Timeline

• Start date: 2023-04-03
• Primary completion: 2023-12-11
• Completion: 2023-12-11
• First posted: 2023-03-28
• Last updated: 2024-02-26

Locations

1 site across 1 country: United States