NCT05589168

911 Nurse Triage Line

911 Nurse Triage Line Randomized Controlled Trial

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 6,053 (actual)
• Sponsor: The Lab @ DC · Other Government
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

Each year, millions of Americans call 911 for time-sensitive issues that don't require Emergency Medical Services (EMS). In need of medical help, these callers may treat 911 as an entry point into the healthcare system, yet an ambulance to the emergency department can harm both their own long-term health and the health of others. In a field experiment in Washington, DC, the investigators randomly assign nurses directly into 911 calls in order to triage low-acuity calls. While other 911 reforms have denied callers access to alternative resources, this effort reforms 911 by offering appropriate care.

Conditions

• Emergencies

Interventions

Type	Name	Description
BEHAVIORAL	Triage nurse	Triage nurse joins 911 call
BEHAVIORAL	No triage nurse	Triage nurse does not join 911 call (business as usual)

Timeline

• Start date: 2018-04-19
• Primary completion: 2019-03-01
• Completion: 2019-03-01
• First posted: 2022-10-21
• Last updated: 2022-10-21

Locations

1 site across 1 country: United States