NCT05348603

Electronic Health Record Strategies to Promote Diverse Participation in Research

Leveraging Community Engagement and Electronic Health Record Strategies to Promote Diverse Participation in Clinical Research

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 726,199 (actual)
• Sponsor: Yale University · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

The purpose of this study is to determine the effectiveness of enhanced features in an online patient portal including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users.

Detailed description

The primary objective is to examine the effectiveness of enhanced online patient portal features including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users, as measured by the user's creation of a research profile. The secondary objective is to examine the effectiveness of two enhanced online patient portal features including banners, a chatbot and direct-to-patient messages and traditional mailed letters on increasing participation in research among online patient portal users, as measured by the user joining a research study. This study tests the hypothesis that at one year follow-up, various user engagement tools (e.g. messaging, banners) will increase the proportion of research profiles created by online patient portal users over profiles created by online patient portal users in the absence of those interventions.

Conditions

• Patient Participation

Interventions

Type	Name	Description
OTHER	Traditional Letter	Patients receive a traditional letter.
OTHER	Direct to Patient Message	Patients receive a direct to patient message via the portal.
OTHER	Chatbot	Patients are contacted by a chatbot via the portal.
OTHER	Banner	Patients are exposed to a banner ad via the portal.

Timeline

• Start date: 2022-09-13
• Primary completion: 2023-05-15
• Completion: 2023-11-14
• First posted: 2022-04-27
• Last updated: 2023-12-11

Locations

1 site across 1 country: United States