NCT04994691

Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 945 (actual)
• Sponsor: Children's Hospital Medical Center, Cincinnati · Academic / Other
• Sex: All
• Age: 6 Years – 17 Years
• Healthy volunteers: Not accepted

Summary

Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

Conditions

• Health Care Utilization

Interventions

Type	Name	Description
OTHER	No Message	No messages are sent
OTHER	Standard message	2 MyChart reminders that child is overdue for well child check visit
OTHER	Tailored message	2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Timeline

• Start date: 2021-07-30
• Primary completion: 2021-10-07
• Completion: 2022-02-28
• First posted: 2021-08-06
• Last updated: 2024-08-28
• Results posted: 2024-08-28

Locations

1 site across 1 country: United States