NCT04806984

Improving Gap Closure Rates Using a Predictive Model

• Status: Completed
• Phase: —
• Study type: Observational
• Enrollment: 34,896 (actual)
• Sponsor: NYU Langone Health · Academic / Other
• Sex: All
• Age: 3 Years
• Healthy volunteers: Not accepted

Summary

NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

Conditions

• Communication
• Appointments and Schedules

Interventions

Type	Name	Description
OTHER	Participant outreach	Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

Timeline

• Start date: 2021-02-09
• Primary completion: 2022-02-27
• Completion: 2022-02-27
• First posted: 2021-03-19
• Last updated: 2023-03-28

Locations

1 site across 1 country: United States