NCT04803045

Does a Brief Intervention Decrease Patient Drop Out Rates?

The Impact of a Brief Intervention on Retention Rates With Patients Who Did Not Return to Care After an Initial Physician Visit

• Status: Completed
• Phase: —
• Study type: Observational
• Enrollment: 647 (actual)
• Sponsor: Boston IVF · Academic / Other
• Sex: Female
• Age: —
• Healthy volunteers: Accepted

Summary

The goal of this study is to determine a) if a follow-up email to selected patients who had an initial consult with an infertility specialist, but did not return for a second visit, would change return to care behavior and b) why patients had not returned.

Detailed description

From July 2017 to March 2018 all patients who had attended an initial visit with an infertility specialist at the clinic, but had not returned for at least three months were selected to receive a follow up email. Those selected for an email excluded patients who the Investigator's knew had achieved a pregnancy, already had a plan for treatment, had visited for an egg freeze and all LGTBQ patients. The email asked if the patient had any questions about that visit, offered support to the patient and included contact information for the patient liaison sending the email. The email also asked each participant to indicate why they had not returned and were provided 4 options and an opportunity to write in a response. From April 2018 to December 2018 no emails were sent to patients. No other change of patient contact practice was initiated during the trial period. This study will observe routine to care behavior of these patients after 11 months post initial consult date.

Conditions

• Infertility

Interventions

Type	Name	Description
OTHER	Follow up email	Patients received an email 3 months after an initial consult asking why they had not returned to care. Patients were provided with 4 options and a space to write in comments. The email asked if the patient had any questions and offered support.

Timeline

• Start date: 2017-07-01
• Primary completion: 2019-01-01
• Completion: 2020-03-01
• First posted: 2021-03-17
• Last updated: 2021-03-22

Locations

1 site across 1 country: United States