NCT04536259

Assessing People's Hospital Outpatient Appointment Preferences in the United Kingdom

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 1,481 (actual)
• Sponsor: University of Warwick · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

The sustainability of the United Kingdom's National Health Service's (NHS) is threatened immediately by Covid-19 and continually by an increasing prevalence of long-conditions that cannot be cured but can be maintained. Shifting traditional face-to-face outpatient appointments to remote video consultations may help the NHS continue to serve patients efficiently. While much research has examined healthcare providers' attitudes and beliefs about remote video consultations, less has attempted to understand how NHS service providers should invite patients to attend them. The present study examines how the framing of an invitation to attend a hospital outpatient appointment by video influences the proportion of people who agree to attend by video. It also explores some of the barriers and facilitators people may experience to attending appointments by video across diagnostic complexities and age groups. The results of this study should help hospitals better present patients with the option to attend video consultations where appropriate, and provide support to mitigate common barriers to people's willingness to give video consultations a go.

Conditions

• Hospital Outpatient Clinics
• Chronic Disease

Interventions

Type	Name	Description
BEHAVIORAL	Video Default	The case and response options participants in this group will be asked to consider is provided below. Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation by video. Consider each of the response options below, and select the one that best describes how you would respond to your clinician. A) Yes, I would be happy to attend a video consultation. B) If possible, I would rather attend the appointment in person.
BEHAVIORAL	In-Person Default	The case and response options participants in this group will be asked to consider is provided below. Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation in person. Consider each of the response options below, and select the one that best describes how you would respond to your clinician. A) Yes, I would be happy to attend an in-person consultation. B) If possible, I would rather attend the appointment by video.
BEHAVIORAL	Active Choice	The case and response options participants in this group will be asked to consider is provided below. Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend a consultation by video or in person. Consider each of the response options below, and select the one that best describes how you would respond to your clinician. A) I would prefer a video consultation. B) I would prefer an in-person consultation.

Timeline

• Start date: 2020-09-11
• Primary completion: 2020-10-31
• Completion: 2020-10-31
• First posted: 2020-09-02
• Last updated: 2020-11-05

Locations

1 site across 1 country: United Kingdom