NCT03721666

Medical Dispatchers' Perception of Visual Information in Real Out-of-hospital Cardiac Arrest

Medical Dispatchers' Perception of Visual Information in Real Out-of-hospital Cardiac Arrest: A Qualitative Interview Study

• Status: Completed
• Phase: —
• Study type: Observational
• Enrollment: 10 (actual)
• Sponsor: Emergency Medical Services, Capital Region, Denmark · Other Government
• Sex: All
• Age: —
• Healthy volunteers: Not accepted

Summary

Dispatcher-assisted cardiopulmonary resuscitation is a complex, nonvisual procedure that is challenging for the dispatcher. The aim was to explore the medical dispatchers' perception of bystanders' responses and dispatchers' reflections about the added value of visual information in out-of-hospital cardiac arrests (OHCA) situations.

Detailed description

Ten individual interviews with medical dispatchers who had previously handled an emergency call concerning OHCA captured on closed-circuit television (CCTV) were conducted. First, the medical dispatcher listened to the emergency call and described their perception of the scenario. Afterward, the CCTV recording was shown to the dispatcher, who was then interviewed. The interviews were videotaped, and the audio files were transcribed verbatim. Thematic content analysis was conducted.

Conditions

• Out-Of-Hospital Cardiac Arrest

Interventions

Type	Name	Description
OTHER	CCTV footage to the medical dispatcher in OHCA	The medical dispatchers' perception of bystanders' responses and dispatchers' reflections about the added value of visual information in out-of-hospital cardiac arrests (OHCA) situations.

Timeline

• Start date: 2015-02-01
• Primary completion: 2015-06-01
• Completion: 2017-01-01
• First posted: 2018-10-26
• Last updated: 2018-10-26