NCT03686735

Patient Satisfaction Scales

How to Measure Patient Satisfaction

• Status: Completed
• Phase: —
• Study type: Observational
• Enrollment: 256 (actual)
• Sponsor: University of Texas at Austin · Academic / Other
• Sex: All
• Age: 18 Years – 89 Years
• Healthy volunteers: —

Summary

This study aims to assess differences between 4 types of single satisfaction measures. Secondly, if there is a difference in satisfaction between English speaking and Spanish speaking patients.

Conditions

• All Orthopedic Disorders
• New or Follow-up Patients

Interventions

Type	Name	Description
OTHER	5 anchors and numbers	How helpful was this visit? 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had
OTHER	5 anchors and no numbers	How helpful was this visit? This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit One of the most helpful doctor visits I have ever had
OTHER	Visual analog scale with 3 anchors and numbers	How helpful was this visit? 0 neutral/50 100 Least helpful visit Most helpful visit
OTHER	Visual analog scale with 3 anchors and no numbers	How helpful was this visit? This visit was not Neither useless nor One of the most helpful doctor helpful at all helpful visit visits I have ever had

Timeline

• Start date: 2018-06-22
• Primary completion: 2019-03-01
• Completion: 2019-03-02
• First posted: 2018-09-27
• Last updated: 2019-03-08

Locations

6 sites across 1 country: United States