NCT02783742

Provider-Patient Communication Coaching

Teaching Provider Communication Via Coaching to Reduce Burnout

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 859 (actual)
• Sponsor: Duke University · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Not accepted

Summary

To examine the effect of a coaching intervention on provider burnout and communication

Detailed description

The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Conditions

• Provider Burnout
• Communication

Interventions

Type	Name	Description
BEHAVIORAL	Communication coaching	Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Timeline

• Start date: 2016-06-20
• Primary completion: 2020-01-30
• Completion: 2020-01-30
• First posted: 2016-05-26
• Last updated: 2021-10-11

Locations

1 site across 1 country: United States