Trials / Completed
CompletedNCT02586779
Effectiveness of WhatsApp (a Messenger Program) Usage in Emergency Department (ED)
Effectiveness of WhatsApp Messenger Usage and Other Technologises on Communication Between Consulting Physicians and the Emergency Department Staff: Randomised Double-blind Controlled Trial
- Status
- Completed
- Phase
- N/A
- Study type
- Interventional
- Enrollment
- 300 (actual)
- Sponsor
- Adiyaman University Research Hospital · Academic / Other
- Sex
- All
- Age
- 19 Years – 80 Years
- Healthy volunteers
- Not accepted
Summary
Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. The aim of this study was to determinate effectiveness of whatsApp usage for communication between physicians.
Detailed description
Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. Many hospitals still use outdated pager systems as the foundation for clinical communication between physicians and other health care professionals. But, outdated pager systems contain some problems including long waiting-times for the return of a page, high costs, frequent interruptions, and the inability to identify the location or identity of the caller. This outdated communication technologies in healthcare can place patient safety at risk. Therefore they are no longer seen as an effective communication tool given the obvious advantages of Smart phones. WhatsApp Messenger, which is a messaging program for smart phones, is the most commonly used for communication in at present. As of September 2015, WhatsApp incorporated announced more than 900 million users. This is making it the most globally popular messaging application. WhatsApp Messenger have been started to be used for communication in healthcare. So, this study aims to trial the effect of whatsApp usage for communication between physicians. Study Design and Setting: A prospective, randomized, double-blind, controlled, single-center, clinical trial was conducted in ED of a tertiary care university hospital with an annual census of approximately 200,000 visits.
Conditions
Interventions
| Type | Name | Description |
|---|---|---|
| OTHER | whatsApp application will be used for consultations. | |
| OTHER | without whatsApp | whatsApp application will be not used for consultations. |
Timeline
- Start date
- 2015-10-01
- Primary completion
- 2016-02-01
- Completion
- 2016-03-01
- First posted
- 2015-10-26
- Last updated
- 2016-03-04
Locations
1 site across 1 country: Turkey (Türkiye)
Source: ClinicalTrials.gov record NCT02586779. Inclusion in this directory is not an endorsement.