NCT00790530

Automated Telephone Outreach With Speech Recognition to Improve Diabetes Care: A Randomized Controlled Study

• Status: Completed
• Phase: N/A
• Study type: Interventional
• Enrollment: 1,200 (actual)
• Sponsor: Harvard Pilgrim Health Care · Academic / Other
• Sex: All
• Age: 18 Years
• Healthy volunteers: Accepted

Summary

The purpose of this study is to evaluate the effectiveness of automated telephone outreach with speech recognition to improve diabetes care.

Detailed description

Randomly allocate a total of 1200 health plan members with diabetes to automated telephone outreach with speech recognition (ATO-SR; N = 600) or usual care (N = 600). The intervention is a series of three calls, using automated calls, originating from the health plan, using interactive speech recognition technology, spaced approximately 4-6 weeks apart, to encourage participants to fulfill the recommended testing (dilated eye examinations, glycated hemoglobin, LDL-cholesterol, microalbumin) that had not been performed received in the preceding year.

Conditions

• Diabetes Mellitus

Interventions

Type	Name	Description
BEHAVIORAL	Automated Telephone Outreach with Speech Recognition	Automated Telephone Outreach with Speech Recognition
OTHER	Usual Care	Usual Care

Timeline

• Start date: 2006-06-01
• Primary completion: 2007-10-01
• Completion: 2007-10-01
• First posted: 2008-11-13
• Last updated: 2008-11-13

Locations

1 site across 1 country: United States